1. Introduction
At Jayas Luxury Boutique, we want you to be satisfied with your purchase. We strive to provide quality women’s clothing and a smooth shopping experience.
This Return and Refund Policy explains the conditions under which items purchased through our website may be returned, exchanged, or refunded.
By placing an order on our website, you acknowledge that you have had the opportunity to review this policy. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Website: https://jayasluxuryboutique.com
Contact Email: designs@jayasluxuryboutique.com
2. Eligibility for Returns
Customers may request a return within 7 days of receiving their order, subject to the conditions outlined below and applicable law.
To be eligible for a return, an item should generally:
- Be unused, unworn, and unwashed.
- Be in its original condition, with all original tags and labels attached.
- Be returned in its original packaging, where reasonably possible.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
Items that do not meet these conditions may be ineligible for a return, except where the item is faulty, incorrect, or otherwise covered by applicable law.
3. Items That May Not Be Returned
For hygiene and product-protection reasons, certain items may not be eligible for return unless they are faulty, damaged, incorrectly supplied, or the law requires otherwise.
These may include:
- Undergarments and intimate apparel.
- Items marked as final sale or non-returnable before purchase.
- Items that have been worn, washed, altered, or damaged after delivery through customer use.
- Items returned without necessary tags or identifying information, where this prevents reasonable verification of the purchase.
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the item and the problem, where applicable.
We will review your request and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution in accordance with applicable law.
Customers will not be denied applicable legal remedies simply because they could not report an issue within the preferred reporting period.
5. How to Request a Return
To request a return, follow these steps:
- Contact us: Email designs@jayasluxuryboutique.com with your order number and the reason for the return.
- Await approval and instructions: Our team will review your request and explain the next steps, including the return address and shipping arrangements where applicable.
- Package the item: Ensure the item is securely packaged and meets the applicable return conditions.
- Send the item: Use the return method provided by our team and retain proof of shipment until the matter is resolved.
Please do not send items to an address that has not been confirmed by our team.
6. Return Shipping Costs
For returns resulting from a change of mind, an incorrect size selected by the customer, or another reason not attributable to Jayas Luxury Boutique, the customer may be responsible for return shipping costs, where permitted by law.
If an item is faulty, damaged, or incorrectly supplied, Jayas Luxury Boutique will make appropriate arrangements regarding reasonable return or replacement costs in accordance with applicable law.
Any shipping charges that apply will be communicated during the return process.
7. Refunds
Once a returned item has been received and inspected, we will notify you whether your refund request has been approved.
Approved refunds will generally be processed to the original payment method where possible. If that is not possible, we will contact you to agree on an appropriate alternative, subject to applicable law.
We aim to process approved refunds within 7–14 business days after approval. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Where a refund is required by law, we will comply with the applicable refund timeframe.
Original delivery charges and other fees will be handled in accordance with the circumstances of the return and applicable law.
8. Exchanges
Exchanges may be available for eligible items, subject to stock availability.
If you would like a different size, colour, or product, contact us with your order number and the item you wish to exchange.
If the requested replacement is unavailable, we will discuss the available options with you, including a refund where appropriate or required by law.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return process may apply.
Any cancellation or refund will be handled in accordance with applicable law.
10. Non-Returnable or Rejected Returns
If a return does not meet the applicable eligibility conditions, we will explain the reason for the decision.
Where legally permitted, we may decline a return for an item that has been used, washed, altered, or damaged by the customer, unless the issue is related to a fault or another circumstance that gives the customer a legal right to a remedy.
11. Contact Us
If you have questions about this Return and Refund Policy or need help with a return, please contact us:
Business Name: Jayas Luxury Boutique
Email: designs@jayasluxuryboutique.com
Website: https://jayasluxuryboutique.com
Address: Monserratado, Paynesville, Sinkor, 3rd Street, Before The Football Field.
We appreciate your trust in Jayas Luxury Boutique and will do our best to assist you with your concerns.